Contact center

• Contact center gives employees the choice of contact methods through computer-telephone integration

Advantage

• When employees use the custom phone number to call, screen-popping displays information specific to their plan. Customer service representatives (CSRs) can easily discuss plan details with employees.
• Employees can stay online while the CSR shares the view they see.
• Issues are tracked and recorded so different CSRs can easily become familiar with needs employees have reported.

Benefits

• Reduces calls to Human Resources
• Employees choose the way they want to communicate with us by phone, fax, e-mail or online chat
• Removes common frustration of repeating information to different CSRs if the need arises to call back