Our services

We've earned a reputation for providing superior service to our customers — we welcome the opportunity to demonstrate this to your organization. While our reputation helps us secure new clients, it is our continued service performance that helps us keep them. Our client retention rate is 99 percent — we have many long-term partnerships with clients.

We understand the importance of being available when our customers need us. Our customer service, claims and underwriting call centers consistently meet or beat "best of class" answer speeds and abandonment rates.

Underwriting and claims services are vital aspects of your insurance plan. We strive to make our procedures clear and easy for everyone involved. Our goal is to provide courteous, fair and prompt treatment for all claims. We conduct timely investigation of all the facts and provide an objective evaluation.

Services for employers

• Personalized web site, telephone and paper enrollments
• Teleconference and videoconferencing capability
• Full-service administration of group life insurance programs
• Onsite training of benefits staff
• Service offices
• Financial reporting
• Satisfaction surveys

Services for employees

• Online enrollment and account management
• Online document delivery
• Online insurance tools
• Personalized web site, telephone and paper enrollments
• Employee education at enrollment and benefit fairs
• Hands-on enrollment assistance
• Toll-free assistance for enrollment and insurance questions

Services for consultants

• Personalized web site and paper enrollments
• Teleconference and videoconferencing capability
• Advanced marketing tools
• Onsite presentations to office staff
• Our proven implementation strategy takes the stress out of implementation for you, making your job easier.

About our customer service

Special services: we work hard so employers don’t have to

Our Customer Service team takes the pressure off employers. For instance, we’ll handle:

• transferring plan information from previous carriers to Minnesota Life
• communicating plan information to employees:
  — customized enrollment materials
  — on-site meetings for both benefits staff and employees
• programming our systems to work with employer billing, payroll and HRIS needs

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